Fixing common problems

The game won't start

• Check the license status in your library. Expired, suspended or revoked licenses can't run.
• Make sure Windows is up to date and you meet the game's minimum requirements.
• Update your graphics driver from your GPU vendor's website.
• If antivirus software quarantined a file, verify the installer's checksum, reinstall, and allow the game folder.

“Activation code invalid or expired”

• Codes last 10 minutes and work once. Generate a new one under Devices.
• Type the code exactly — letters and digits only; the hyphen is optional.
• If your device limit is reached, deactivate an old PC first.

“Could not reach the license server”

• Check your internet connection and any firewall or proxy.
• The game keeps running during its offline grace period; reconnect before it ends.
• Make sure your system date and time are set automatically. A wrong clock causes validation to fail.

Viewer commands don't show up

• Re-run the game's connection step before going live.
• Check the method listed on the game page — third-party connectors need their own software running.
• Test with a single comment in a private test session.

Still stuck?

Open a support ticket with the game, version, Windows version and what you tried.